I have lived in this place for couple of years and moved out recently. While thereâs been good experiences in these two years.. I have couple of bad experiences. These bad experiences have caused me more mental stress and agony.
Firstly, I have still not received a refund check, for a huge security deposit, even 3 months after I moved out. Iâve been following up on the refund. I have sent almost 20 emails, most of them unanswered. I do get a response, when I call them and then wait for 5-7 mins, while they figure out what to tell me. Standard response I get is âwe are not sure if the check is printed, we are not sure if and when it will arriveâ.. sounds like they have no means to track it..All Iâm looking for is some definitive answers, so I know when to expect.
Earlier, they promised that I will receive the check in November. I did receive a refund check, but it was for mere $11.**. I panicked after seeing this amount on this check. When I sought for clarification, Nobody knew what it is for.. and no answer.
As of today, 18-Jan-2018. I donât know when I will receive the refund check. I wrote a mail escalating this to the property manager, no response from her as well.
Secondly, back in September, long story short- I ended up in closing my 10yr old bank account.. the leasing office lost the check I gave them for monthly rent. I was given a run around, talking to my bank for claims, talking to leasing office and helping them in ways I could to help the situation. Worst of all, they demanded me to write another check for rent, which means I should take liability for the lost check.. and pay the rent twice!
After all this fiasco, guess what? - They did not lose my check!!! It was some accounting issue.. and this news was revealed to me, only after I was inquiring about something.
Anyways, second one is in the rear, but the experience was sure bitter and stressful as hell!!
Ram Prasath
January 19, 2018
